• Home
• Products
  • Support
    •     Login to MyCyberSoft
    •     FAQ
    •     System Compatibility
    •     White Papers
    •     Known Bugs & Limitations
    •     Training Manuals
    •     Help Ticket
    •     Types of Threats
  • Purchasing
  • About Us
  • Newsletter
  • Contact

CyberSoft FAQ Section

General Questions

1. What are your hours for technical support?
2. How long is your trial license period?
3. How are your products shipped?
4. How can I contact a CyberSoft representative?
5. How do I lodge a complaint about a CyberSoft service or product?
6. I am having trouble mounting the VSTK CD-ROM on my HP System?
7. I installed the permanent activation key but VFind™ does not execute properly?

Help with the VFind™ Security Toolkit

1. How much RAM and disk space does VSTK/P require?
2. How do I make VFind™ run automatically?
3. How can I turn on the Emulator engine included with VFind™ Version 12.1.21?
4. The first time I ran VFind™ I got a report on the number of files checked, number of viruses found, and how many suspicious files were located. I don't seem to receive this report any more. Why?
5. Executing VFind™ with the .h option causes the output to continuously scroll off the screen. How can I execute this statement so that the output is in a more readable format?
6. UAD displays a "File system full" error message. Why?
7. What can cause CIT to crash?
8. What operating systems/platforms do you support?
9. What is the proper command to call VFind™ from AMaViS?
10. On Solaris 6 UAD appears to hang on large files. What is wrong?
11. I would like to test some of the applications we are using. Would it be possible to obtain a file that is known to be infected with a virus to verify our integration?
12. Does VFind™ make any Name Service calls to the CyberSoft's DNS servers?
13. Is VFind™ linked with RPC in any way?
14. Does VFind™ need to use SetUID to run?
15. VFind™ seems to be using up to much memory - do I need to get more memory?
16. VFind™ is having permission errors when running as a non-root user. How can I correct it?

Help with Virus Definitions

1. I just downloaded the latest Virus Definitions. Now what do I do?
2. How do I determine when I last updated my virus definitions?
3. How can I automate the updating of my virus definitions?
4. What are the files update.list and update.md5 used for?

Help with VFind and E-mail

1. Is it normal that I receive empty E-mail messages from VFind?
2. How can I optimize VFind/UAD for scanning my E-mail system?
3. It seems as though AMaViS is allowing some versions of Bugbear through. What can I do?
4. Where can I find examples of how to scan E-mails using VSTK/P?
5. How can I create a daemon process out of VFind™?

Upgrade Questions

1. My company is upgrading from our current UNIX system to a another brand of UNIX system. How do I move the VSTK/P to our new server?
2. Will VFind run when I upgrade the system hardware?
3. How much is it to upgrade to current version of VSTK/P?
4. After I upgrading my version of the VFind™ Security Toolkit I received an error message similar to the following "Cannot find the shared library called "libstdc++.so.2.10.0". How do I fix this problem?

Questions about Activation Keys

1. My temporary activation key expired how do I obtain a permanent key?